Frequently Asked Questions
In-app documentation, Chrome extension, embed, and more.
In-App Documentation, Chrome Extension & Embed
Answers about context-aware help, URL-based documentation triggers, token protection, and the documentation badge embed.
How do I install the Doxna Chrome Extension?
Click "Add to Chrome" on our landing page or visit the Chrome Web Store listing for Doxna. Once added, the extension icon appears in your toolbar—click it anytime to manage or view your in-page documentation.
How do I add or update documentation for a URL?
From your Doxna dashboard, click "Add Documentation," enter a title, your content, and set the URL match conditions. Save and open any matching page in Chrome—your snippet appears instantly with live preview.
What URL matching options are supported?
You can use "starts with," "ends with," "includes," "exact," or full regex. Combine multiple conditions with AND or OR logic so each doc appears exactly where you want (URL-based documentation triggers).
How do seats work?
Seats are for builders—people who create and manage documentation. Each plan includes a set number of builder seats (Starter: 5, Growth: 10, Scale: unlimited). End users who view docs never pay.
Can I use Doxna without the Chrome extension?
Yes. Add the website embed to your site: one script tag shows a documentation badge to visitors—no extension needed. Go to Domains → Website embed in the panel, copy the snippet, and paste it before </body>. Same docs, two ways to deliver them.
How do I verify that I own my domain?
After adding a domain, you get a unique TXT record. Publish it in DNS for the specified hostname (e.g. doxna-verify.yourdomain.com). Doxna checks periodically and auto-validates—DNS verification for your knowledge base overlay.
What is token protection and why use it?
Token protection gives you a 6-character code. Anyone linking your docs via the Chrome extension must enter it—ideal for token-protected product documentation, internal tools, or beta access.
Can I switch between monthly and annual plans?
Yes. You can upgrade to annual anytime from account settings. We prorate the remaining balance. Annual plans include concierge onboarding and save two months per year.
Do my end users pay?
No, never. End users viewing your in-app documentation via the Chrome extension or website embed are free and unlimited on every plan. You only pay for builder seats.